Last updated: 30.01.2026

Dignity Care Network (we, us, our) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, or share information with us.

Who we are

Dignity Care Network

We are the data controller for the personal data we process.

What personal data we collect

We may collect and process the following information:

• Name
• Email address
• Postal address
• Order and payment details
• Contact form enquiries
• Stories, feedback, or testimonials you choose to share
• Website usage data through cookies and analytics tools

We do not knowingly collect data from children.

How we collect personal data

• When you place an order through our website
• When you contact us by email or through online forms
• When you submit a story, testimonial, or feedback
• Through standard website technologies such as cookies

How we use your data

We use personal data to:

• Process and fulfil orders
• Respond to enquiries and provide customer support
• Communicate with you about our services
• Share stories or testimonials where consent has been given
• Meet legal and regulatory obligations
• Improve our website and services

We only process personal data where we have a lawful basis to do so, including performance of a contract, legal obligation, legitimate interest, or consent.

Use of stories and testimonials

With explicit consent, we may use stories, testimonials, or feedback shared with us for awareness, educational, or promotional purposes. This may include use on our website, social media channels, printed materials, or media and news publications.

We will only use such content where permission has been clearly given. We will respect preferences regarding anonymity and wording, and consent can be withdrawn at any time. If consent is withdrawn, we will stop using the content in future publications where reasonably practicable.

Sharing your data

We only share personal data where necessary, including with:

• Website and e-commerce providers (such as Shopify)
• Payment processors
• Delivery and logistics providers
• Professional advisers where required by law

We do not sell personal data to third parties.

Data storage and security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to those who need it for legitimate business purposes.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

Your rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Request data portability

To exercise your rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office.

Cookies

Our website uses cookies to support functionality and improve user experience. You can manage cookie preferences through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.